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View salary and benefits informationManages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues more...
Manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Accountable for financial, operational, and customer satisfaction goals for the branch. more...
Supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. more...
Manages a banking branch office located in a retail store. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Follows all company policies and procedures to maintain required security, operational, and service quality standards. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products or provide additional services to customers. May require an associate degree. Typically reports to a manager more...
The Branch Service Resources Manager designs and develops a service and support system to maximize efficiency and limit response time. Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Manager monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Defines and monitors service quality metrics to identify areas of improvement. In addition, Branch Service Resources Manager manages scheduling to ensure the branch support unit is adequately staff more...
Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a bra more...
Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require a bachelor's degree. Typically reports to a bra more...
The Branch Service Resources Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Service Resources Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedba more...
Manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Accountable for financial, operational, and customer satisfaction goals for the branch. more...
Manages the financial and service performance of a defined group of retail branches in a geographic area. Establishes the strategy, specific goals, and performance levels required for each branch to meet the organizational objectives for the region. Monitors and analyzes financial and customer activity to understand needs, identify issues, and provide the tools and resources needed to achieve goals. Leads business development and promotional activities in the area and coaches branch managers in tactics to build customer relationships, increase sales, and enhance the bank's presence in the comm more...
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